Where's my order?

Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day (not including public holidays).

When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up-to-date status of your order. You may also have received this information by text if you signed up for SMS notifications.

shipping options:

COUNTRY OR REGION SHIPPING TIME SHIPPING FEE

FREE SHIPPING ON ORDERS OVER

(IF AVAILABLE)

RETURNS & EXCHANGE POLICY
UK 3-5 business days £5 GBP  £125 GBP 

Free returns and exchanges

UK EXPRESS Order by 3pm GMT for next business day delivery. Orders made after 11am GMT on Friday and weekends will arrive the following Tuesday £10   Free returns and exchanges
USA 3-5 business days $8 USD $150 USD

Free returns and exchanges

USA EXPRESS 2-3 business days $25  

Free returns and exchanges

CANADA  2-5 business days $25 CAD $400 CAD

$25 fee for returns and free exchanges

AUSTRALIA 4-7 business days $25 AUD $400 AUD

$25 fee for returns and free exchanges

EUROPE* 3-5 business days €7 EUR €175 EUR

Free returns and exchanges

EUROPE* EXPRESS 1-3 business days €15 EUR  

Free returns and exchanges

REST OF EUROPE 3-7 business days €7 EUR €250 EUR

€10 fee for returns and free exchanges

HONG KONG 3-7 business days $270 HKD $4000 HKD $25 fee for returns and free exchanges
CHINA 3-7 business days ¥260 CNY ¥3700 CNY $25 fee for returns and free exchanges
REST OF ASIA 3-6 business days $30 USD $350 USD $25 fee for returns and free exchanges
UNITED ARAB EMIRATES 3-6 business days $75 AED $1000 AED $10 fee for returns and free exchanges
MIDDLE EAST 3-5 business days $20 USD $250 USD $25 fee for returns and free exchanges
REST OF WORLD 4-7 business days $20 USD $250 USD $25 fee for returns and free exchanges

EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.

For pre-order T&Cs, please click here.

Express shipping may not be available during busy periods or holidays.

Business days are Monday-Friday (excluding public holidays). We aim to meet these delivery times but please note that these are an estimate and not guaranteed.

PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

Have more questions? Please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.

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