Where's my order?

Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day (not including public holidays).

When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up-to-date status of your order. You may also have received this information by text if you signed up for SMS notifications.

shipping options:

COUNTRY OR REGION	SHIPPING TIME	SHIPPING FEE	FREE SHIPPING ON ORDERS OVER (IF AVAILABLE)	RETURNS & EXCHANGE POLICY
UK	3-5 business days	£5 GBP	£100 GBP	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
UK EXPRESS	Order by 3.30pm GMT for next business day delivery. Orders made after 11am GMT on Friday and weekends will arrive the following Tuesday	£10		If you've paid for express shipping, returns and exchanges are free
USA	3-5 business days	$8 USD	$275 USD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
USA EXPRESS	2-3 business days	$25		If you've paid for express shipping, returns and exchanges are free
CANADA	2-5 business days	$25 CAD	$400 CAD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
AUSTRALIA	4-7 business days	$25 AUD	$400 AUD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
GERMANY, ITALY, FRANCE	3-5 business days	€7 EUR	€250 EUR	Free returns and exchanges
REST OF EUROPE	3-7 business days	€7 EUR	€250 EUR	Free returns and exchanges
NORWAY & SWITZERLAND	3-7 business days	€7 EUR	€250 EUR	Free returns and exchanges
HONG KONG	3-7 business days	$270 HKD	$4000 HKD	Free returns and exchanges
CHINA	3-7 business days	¥260 CNY	¥3700 CNY	Free returns and exchanges
REST OF ASIA	3-6 business days	$30 USD	$350 USD	Free returns and exchanges
UNITED ARAB EMIRATES	3-6 business days	$75 AED	$1500 AED	Free returns and exchanges
MIDDLE EAST	3-5 business days	$20 USD	$400 USD	Free returns and exchanges
REST OF WORLD	4-7 business days	$20 USD	$350 USD	Free returns and exchanges

For pre-order T&Cs, please click here.

Express shipping may not be available during busy periods or holidays.

Business days are Monday-Friday (excluding public holidays). We aim to meet these delivery times but please note that these are an estimate and not guaranteed.

PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

Have more questions? Please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.