Where's my order?

Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day (not including public holidays).
When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up to date status of your order. You may also have received this information by text if you signed up for SMS notifications.

Shipping times differ by destination*:
—UK within 3-5 business days
—USA within 4-6 business days
—Canada within 2-5 business days 
—Australia within 4-7 business days
—Russia within 2-5 business days
—Ukraine within 4-9 business days 
—Middle East within 3-5 business days
—Saudi Arabia within 3-5 business days 
—France within 3-7 business days
—Germany within 3-7 business days
—Italy within 3-7 business days 
—Rest of Central Europe* within 3-7 business days
—Rest of Europe within 3-9 business days 
—Asia & ROW within 3-7 business days

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania, Norway and Monaco

Please be advised that our business days are Monday to Friday (excluding UK public holidays).

 We currently only offer express shipping for orders to the USA and UK only. We are working towards offering this to further countries in the future!

—USA Express shipping within 2-3 business days*
—UK Express shipping order by 3.30pm GMT for next business day delivery. Please note purchases made after 11am GMT on Friday and weekends will arrive the following Tuesday.

*Express shipping may not be available during busy periods and UK public holidays.

Have more questions? Please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.

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