My order is showing as delivered, but I haven't received it. What should I do?

If your order has not arrived, please check your tracking details which you can find in your shipping confirmation email. It may be that no one was home when a delivery attempt was made, so the courier will attempt to re-deliver this to you on the following working day.

Please also check around the property and with your neighbours to see if someone has accepted the parcel on your behalf.

If you purchased PANGAIA Protect, for more information, please click here

If you are unable to locate the package, please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.

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