My parcel arrived damaged, what should I do?

If your parcel has arrived to you in a damaged state, please provide following information so we can look into this for you:

  • Order number
  • Pictures of the damaged parcel
  • A description of the damage

You can reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.

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