If your parcel has arrived to you in a damaged state, please provide following information so we can look into this for you:
- Order number
- Pictures of the damaged parcel
- A description of the damage
You can reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.