Can I exchange my order?

We offer free exchanges within 30 days from the delivery date, as long as your item is in its original condition with all packaging and tags. Please note we can only exchange for a different size and not a different style. If you wish to try another style, simply return it for a refund and purchase the new item separately.

If you’re based outside the UK or EU, taxes and duties are applicable. 

Please visit our Returns Hub to organize your exchange**.

We have recently updated our returns and exchange policy. Please see below:

COUNTRY OR REGION SHIPPING FEE

FREE SHIPPING ON ORDERS OVER

(IF AVAILABLE)

RETURNS & EXCHANGE POLICY
UK £5 GBP  £125 GBP 

Free returns and exchanges

UK EXPRESS £10   Free returns and exchanges
USA $8 USD $150 USD

Free returns and exchanges

USA EXPRESS $25  

Free returns and exchanges

CANADA  $25 CAD $400 CAD

$25 fee for returns and free exchanges

AUSTRALIA $25 AUD $400 AUD

$25 fee for returns and free exchanges

EUROPE* €7 EUR €175 EUR

Free returns and exchanges

EUROPE*

EXPRESS

€15 EUR  

Free returns and exchanges

REST OF EUROPE €7 EUR €250 EUR

€10 fee for returns and free exchanges

HONG KONG $270 HKD $4000 HKD $25 fee for returns and free exchanges
CHINA ¥260 CNY ¥3700 CNY $25 fee for returns and free exchanges
REST OF ASIA $30 USD $350 USD $25 fee for returns and free exchanges
UNITED ARAB EMIRATES $75 AED $1000 AED $10 fee for returns and free exchanges
MIDDLE EAST $20 USD $250 USD $25 fee for returns and free exchanges
REST OF WORLD $20 USD $250 USD $25 fee for returns and free exchanges

EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.

We recommend that you drop off your return within 7 days to ensure that the item you exchanged for is still available. We will ship your exchanged item once your order has been received and checked in our warehouse.

If you wish to exchange more than one item, please ensure they are exchanged at the same time, exchanges that are created separately may not be processed.

**Exchanges are subject to the availability of stock and are not guaranteed. If the exchange is no longer available in stock, we will process a refund.

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