Have you received my returned items?

You can track your return on it's journey back to us by using the tracking link provided in the email we sent you with your returns label.

Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days from the day we receive your return. 

Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

You will be informed of your refund via email confirmation.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale here for more details.

Our business days are Monday to Friday.

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