If the Returns Hub is displaying “You cannot return items that have not shipped”, please ensure your parcel has been delivered and signed for before you attempt a return.
If the Returns Hub is displaying “None of these items is eligible for return”, please ensure you are returning within the 14 day returns window.
Extended holiday returns: All orders placed after November 20 2023 will be accepted with an extended returns window until January 20 2024.
If you are still unable to make a return please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.