What's your returns policy?

We have recently updated our returns and exchange policy. Please see below:

COUNTRY OR REGION	SHIPPING FEE	FREE SHIPPING ON ORDERS OVER (IF APLICABLE)	RETURNS & EXCHANGE POLICY
UK	£5 GBP	£100 GBP	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
UK EXPRESS	£10 GBP		If you've paid for express shipping, returns and exchanges are free
USA	$8 USD	$275 USD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
USA EXPRESS	$25		If you've paid for express shipping, returns and exchanges are free
CANADA	$25 CAD	$400 CAD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
AUSTRALIA	$25 AUD	$400 AUD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
GERMANY, ITALY, FRANCE	€7 EUR	€250 EUR	Free returns and exchanges
EU EXPRESS	€15 EUR		Free returns and exchanges
REST OF EUROPE	€7 EUR	€250 EUR	Free returns and exchanges
EU EXPRESS	€15 EUR		Free returns and exchanges
NORWAY & SWITZERLAND	€7 EUR	€250 EUR	Free returns and exchanges
EU EXPRESS	€15 EUR		Free returns and exchanges
HONG KONG	$270 HKD	$4000 HKD	Free returns and exchanges
CHINA	¥260 CNY	¥3700 CNY	Free returns and exchanges
REST OF ASIA	$30 USD	$350 USD	Free returns and exchanges
UNITED ARAB EMIRATES	$75 AED	$1500 AED	Free returns and exchanges
MIDDLE EAST	$20 USD	$400 USD	Free returns and exchanges
REST OF WORLD	$20 USD	$350 USD	Free returns and exchanges

Please note, all items must be returned from the original shipping country, unworn, and with all original packaging and tags attached within 14 days from the delivery date*.

Extended holiday returns: All orders placed after November 20 2023 will be accepted with an extended returns window until January 20 2024.

• Footwear should be returned unmarked and in its original and undamaged packaging as this is considered part of the product. Dust bags, where provided, should be included in your return.
• Items marked as Final Sale are not eligible for a refund or return in the following locations: United States, Canada, Australia, Middle East, and Asia. If you believe an item is faulty or you are based in the UK or Europe, this does not conflict with your statutory right to return. Please reach out to Customer Care to return your Final Sale items.

Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale here for more details.