How do I return my order?

Here’s how to make a return:

1. Please visit our Returns Hub and follow the on-screen instructions to generate your returns label. Please use the email address you used when placing your order.

2. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days from the day we receive your return. 

3. Once your return is inspected, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

4. You will be informed of your refund via email confirmation.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale for more details.

Please note, all items must be returned from the original shipping country, unworn, and with all original packaging and tags attached within 30 days from the delivery date*.

 

We have recently updated our returns and exchange policy. Please see below:

COUNTRY OR REGION SHIPPING FEE

FREE SHIPPING ON ORDERS OVER

(IF AVAILABLE)

RETURNS & EXCHANGE POLICY
UK £5 GBP  £125 GBP 

Free returns and exchanges

UK EXPRESS £10   Free returns and exchanges
USA $8 USD $150 USD

Free returns and exchanges

USA EXPRESS $25  

Free returns and exchanges

CANADA  $25 CAD $400 CAD

$25 fee for returns and free exchanges

AUSTRALIA $25 AUD $400 AUD

$25 fee for returns and free exchanges

EUROPE* €7 EUR €175 EUR

Free returns and exchanges

EUROPE*

EXPRESS

€15 EUR  

Free returns and exchanges

REST OF EUROPE €7 EUR €250 EUR

€10 fee for returns and free exchanges

HONG KONG $270 HKD $4000 HKD $25 fee for returns and free exchanges
CHINA ¥260 CNY ¥3700 CNY $25 fee for returns and free exchanges
REST OF ASIA $30 USD $350 USD $25 fee for returns and free exchanges
UNITED ARAB EMIRATES $75 AED $1000 AED $10 fee for returns and free exchanges
MIDDLE EAST $20 USD $250 USD $25 fee for returns and free exchanges
REST OF WORLD $20 USD $250 USD $25 fee for returns and free exchanges

EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.

Please be advised that our business days are Monday to Friday.

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