How do I return my order?

Here’s how to make a return:

1. Please visit our Returns Hub and follow the on-screen instructions to generate your returns label. Please use the email address you used when placing your order.

2. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.

3. Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

4. You will be informed of your refund via email confirmation.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale for more details.

Please note, all items must be returned from the original shipping country, unworn, and with all original packaging and tags attached within 14 days from the delivery date*.

We have recently updated our returns and exchange policy. Please see below:

COUNTRY OR REGION	SHIPPING FEE	FREE SHIPPING ON ORDERS OVER (IF AVAILABLE)	RETURNS & EXCHANGE POLICY
UK	£5 GBP	£100 GBP	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
UK EXPRESS	£10 GBP		If you've paid for express shipping, returns and exchanges are free
USA	$8 USD	$275 USD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
USA EXPRESS	$25		If you've paid for express shipping, returns and exchanges are free
CANADA	$25 CAD	$400 CAD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
AUSTRALIA	$25 AUD	$400 AUD	If you qualify for free standard shipping, returns and exchanges are free  If you've paid for shipping, we charge a fee for returns
GERMANY, ITALY, FRANCE	€7 EUR	€250 EUR	Free returns and exchanges
REST OF EUROPE	€7 EUR	€250 EUR	Free returns and exchanges
NORWAY & SWITZERLAND	€7 EUR	€250 EUR	Free returns and exchanges
HONG KONG	$270 HKD	$4000 HKD	Free returns and exchanges
CHINA	¥260 CNY	¥3700 CNY	Free returns and exchanges
REST OF ASIA	$30 USD	$350 USD	Free returns and exchanges
UNITED ARAB EMIRATES	$75 AED	$1500 AED	Free returns and exchanges
MIDDLE EAST	$20 USD	$400 USD	Free returns and exchanges
REST OF WORLD	$20 USD	$350 USD	Free returns and exchanges

Please be advised that our business days are Monday to Friday.