Courier has requested additional information from me before they can deliver my parcel. What should I do?

Occasionally couriers will require additional information such as a passport copy, or an updated contact number before they can make a delivery.

Please respond to a courier as soon as possible, to avoid your order being returned back to us. Please note that we cannot reship orders that have been returned to our warehouse. If your order is returned to us, please let us know so we can make sure your refund is processed accordingly. Please see our returns policy here for further information.

Was this article helpful?
0 out of 0 found this helpful