How long will shipping take and cost?

We have recently updated our shipping, returns, and exchange policy. Please see below.

Shipping options:

COUNTRY OR REGION SHIPPING TIME SHIPPING FEE

FREE SHIPPING ON ORDERS OVER

(IF AVAILABLE)

RETURNS & EXCHANGE POLICY
UK 3-5 business days £5 GBP  £100 GBP 
  • If you qualify for free standard shipping, returns and exchanges are free 
  • If you've paid for shipping, we charge a fee for returns 
UK EXPRESS Order by 3.30pm GMT for next business day delivery. Orders made after 11am GMT on Friday and weekends will arrive the following Tuesday £10 GBP  
  • If you've paid for express shipping, returns and exchanges are free
USA 3-5 business days $8 USD $275 USD
  • If you qualify for free standard shipping, returns and exchanges are free 
  • If you've paid for shipping, we charge a fee for returns 
USA EXPRESS 2-3 business days $25  
  • If you've paid for express shipping, returns and exchanges are free
CANADA  2-5 business days $25 CAD $400 CAD
  • If you qualify for free standard shipping, returns and exchanges are free 
  • If you've paid for shipping, we charge a fee for returns 
AUSTRALIA 4-7 business days $25 AUD $400 AUD
  • If you qualify for free standard shipping, returns and exchanges are free 
  • If you've paid for shipping, we charge a fee for returns 
GERMANY, ITALY, FRANCE 3-5 business days €7 EUR €250 EUR

Free returns and exchanges

REST OF EUROPE 3-7 business days €7 EUR €250 EUR

Free returns and exchanges

NORWAY & SWITZERLAND 3-7 business days €7 EUR €250 EUR

Free returns and exchanges

HONG KONG 3-7 business days $270 HKD $4000 HKD Free returns and exchanges
CHINA 3-7 business days ¥260 CNY ¥3700 CNY Free returns and exchanges
REST OF ASIA 3-6 business days $30 USD $350 USD Free returns and exchanges
UNITED ARAB EMIRATES 3-6 business days $75 AED $1500 AED Free returns and exchanges
MIDDLE EAST 3-5 business days $20 USD $400 USD Free returns and exchanges
REST OF WORLD 4-7 business days $20 USD $350 USD Free returns and exchanges

For pre-order T&Cs, please click here.

Express shipping may not be available during busy periods or holidays.

Business days are Monday-Friday (excluding public holidays). We aim to meet these delivery times but please note that these are an estimate and not guaranteed.

PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

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