We have recently updated our shipping, returns, and exchange policy. Please see below.
Shipping options:
| COUNTRY OR REGION | SHIPPING TIME | SHIPPING FEE |
FREE SHIPPING ON ORDERS OVER (IF AVAILABLE) |
RETURNS & EXCHANGE POLICY |
| UK | 3-5 business days | £5 GBP | £100 GBP |
|
| UK EXPRESS | Order by 3.30pm GMT for next business day delivery. Orders made after 11am GMT on Friday and weekends will arrive the following Tuesday | £10 GBP |
|
|
| USA | 3-5 business days | $8 USD | $275 USD |
|
| USA EXPRESS | 2-3 business days | $25 |
|
|
| CANADA | 2-5 business days | $25 CAD | $400 CAD |
|
| AUSTRALIA | 4-7 business days | $25 AUD | $400 AUD |
|
| GERMANY, ITALY, FRANCE | 3-5 business days | €7 EUR | €250 EUR |
Free returns and exchanges |
| REST OF EUROPE | 3-7 business days | €7 EUR | €250 EUR |
Free returns and exchanges |
| NORWAY & SWITZERLAND | 3-7 business days | €7 EUR | €250 EUR |
Free returns and exchanges |
| HONG KONG | 3-7 business days | $270 HKD | $4000 HKD | Free returns and exchanges |
| CHINA | 3-7 business days | ¥260 CNY | ¥3700 CNY | Free returns and exchanges |
| REST OF ASIA | 3-6 business days | $30 USD | $350 USD | Free returns and exchanges |
| UNITED ARAB EMIRATES | 3-6 business days | $75 AED | $1500 AED | Free returns and exchanges |
| MIDDLE EAST | 3-5 business days | $20 USD | $400 USD | Free returns and exchanges |
| REST OF WORLD | 4-7 business days | $20 USD | $350 USD | Free returns and exchanges |
For pre-order T&Cs, please click here.
Express shipping may not be available during busy periods or holidays.
Business days are Monday-Friday (excluding public holidays). We aim to meet these delivery times but please note that these are an estimate and not guaranteed.
PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.