My payment was declined, what should I do?

If your payment was declined we recommend that you check the following:

  • Check that your card’s details (such as the security code, billing address, expiry date etc.) match what you’ve entered into our system
  • Check whether your card has expired
  • Try using another card or PayPal to make the purchase

If you are still having issues placing an order, we recommend contacting your bank directly as they may have another reason to decline or block the payment. Your bank won't share this information with us, so we will be unable to tell you why the payment has been declined.

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